# Sign-in/Sign-up

To access the Neurelo dashboard, go to <https://dashboard.neurelo.com/>. Once there, you'll find the option to sign in to your existing account. If you don't have an account, you can create a new Neurelo account using the "New to Neurelo? [Create an Account](https://dashboard.neurelo.com/register)" option on the page.&#x20;

### Login/Register

**Visit the Neurelo Dashboard**: Open <https://dashboard.neurelo.com/> using your browser. This is your starting point for accessing Neurelo’s Cloud Data Access Platform.

**Sign-In (Login) or Sign-Up (Register) Options**: On the dashboard, you will find options to either sign in using an existing account or sign up for a new account. Users can sign up with their email address and a secure password. Neurelo also offers the convenience of signing in with a Google or a Github account. This can be a quick and convenient way to sign up/in without having to create an account using an email address and password. &#x20;

* **Sign-In**: If you already have a Neurelo account, you can sign in using your existing credentials. Please use the same method (Email/Password, Sign in with Google, or Sign in with GitHub) you used when signing up for an account with Neurelo.&#x20;

<figure><img src="/files/QQtZoIDU7oTXUvkKlfGb" alt=""><figcaption><p>Sign into your existing Neurelo account</p></figcaption></figure>

* **Sign-Up for New Users**: For new users, look for the "[Create an Account](https://dashboard.neurelo.com/register)" option on <https://dashboard.neurelo.com>. You can provide your Full Name, Email Address and Password to create a new account. Or you can simply sign-up with your Google or Github  account for convenience.

<figure><img src="/files/IACDcRGmIj89wbDTgAH5" alt=""><figcaption><p>Register for a new Neurelo account</p></figcaption></figure>

If you are using an email address and password,&#x20;

1. The password needs to comply with the following -&#x20;
   * Must be at least 8 characters long
   * Should contain a number or symbol
   * Cannot contain your name or email address
   * We validate passwords using [Have I Been Pwned](https://haveibeenpwned.com/Passwords) to prevent using exposed ones.
2. You will need to verify your email address. Neurelo will send you a 6-digit verification code to your email, as part of the sign up process, which you will need to input during the signup flow. The email with the verification code will be from "<hello@neurelo.com>" with the Subject as "Please verify your email address".&#x20;

{% hint style="danger" %}
Please make sure that "<hello@neurelo.com>" is in your allowed senders list in your email settings. If you have not received the email with the verification code, please check your Junk/Spam/Bulk email mailbox. You can resend a new code as part of the workflow if you are not able to find the original code.&#x20;
{% endhint %}

{% hint style="warning" %}
If you are Signing Up with Google or GitHub, depending on the browser type, version and local settings, you may sometimes need to click on the Sign In with Google/Github button twice to continue with the Sign Up process
{% endhint %}

{% hint style="success" %}
Reference - [Supported Operating Systems and Browsers](/references/supported-os-and-browsers.md)
{% endhint %}

### Recover your Account

If you don't remember the password or need to reset your password, please use the "Did you forget your password? [Recover your account](https://dashboard.neurelo.com/recovery)" workflow on the page, which will start the workflow to help you get back to using your Neurelo account quickly.&#x20;

{% hint style="info" %}
This workflow to recover your account can only be used if you signed up with an email and password. This is not supported if your account uses Sign In with Google or Github.
{% endhint %}

<figure><img src="/files/2jOOWWBUlrhGjSFEvu24" alt=""><figcaption><p>Recover your account</p></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.neurelo.com/getting-started/sign-in-sign-up.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.